eBay: A solution to feedback system woes (Sellers receiving undeserved negative feedbacks)

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4 Responses

  1. Sally says:

    I totally agree with your solutions and that ebay has a ridiculous feedback system. Sellers are getting undeserved feedback due from buyers who are either noobs or stuck up (comes from personal experiences) There are many times when a seller doesn’t know that there is a problem with the transaction until they receive the negative or neutral feedback and surprisingly, we are never informed by eBay either. I just log into my account one day and see a negative feedback which has been there for at least a week!

    There was also the time when I got a negative feedback because the mail was delayed by Royal Mail. The item was dispatched the next working day after payment was received, but the recipient didn’t get the item until 3 weeks later. No message or anything from the buyer within this time period. It was during the Christmas period as well, which was clearly stated in the item description. Ebay should be doing more to help the sellers, they are always siding with the buyers.
    Another improvement would be to allow the seller to communicate with the buyer via a system similar to Windows Live Messenger or Yahoo Messenger. It can be useful for business eBayers who stay logged in to check their messages, so they can respond quicker to messages coz there are some really impatient buyers out there!

  2. Pipmick says:

    Just a quick thought on this.

    I am a 10-year plus seller and buyer on Ebay and I had a 100% rating until this week.

    Both buyers bought their respective items over 4-5 weeks ago and I received no word from them telling me their items were problematic. All was good, or so I thought.

    During this 4-5 week spell, I politely emailed them 3 times (worked out about once per week) asking for them to remember to leave me feedback on the transaction (unless there was a problem I could fix for them first). No word from them on any of these messages.

    Then, feedback was suddenly left out of the blue today after another reminder to both buyers last night – and it wasn’t good or pleasant reading.

    One was negative for they believed I “will not leave them alone after you’ve bought from them.” In fact, their subsequent email to me was of a threatening tone, so I forwarded it to eBay to investigate. Not nice at all.

    The other feedback was neutral, as it said “good transaction negated by harassment for feedback.”

    Harassment for feedback? Why don’t you tell me you’ve got everything I sent to you and leave me a very short ‘A+ seller’ comment in positive feedback? It takes all of about 5 seconds.

    Is it also too much to ask for feedback within a month of the end of the auction, especially when I have left them positive feedback on their prompt payment as soon as they had paid? They never once responded to my earlier emails, so how do I know if they have got their item anyway or there isn’t a problem with it unless I ask?

    I would understand the negative feedback if the items were faulty or not as described and I wasn’t willing to do anything about it, but this is totally unfair and unjustified. The feedback I have been given is negative or neutral purely on the basis of my regular (and polite, not pushy) communication asking for feedback. Feedback is the lifeblood of Ebay’s ratings system. Now my 100% rating is damaged beyond repair and I am fuming – this is where Ebay falls down overall. I am now rated as 99% and I’m less likely to get the prices for things I want to sell.

    There is no comeback for buyers – it’s down to sellers like me to get shafted by buyers who don’t let you know what’s going on or give you feedback in a timely manner. If I hadn’t bothered leaving them feedback, you can bet they would have been pestering me for their positive feedback.

  3. Sue says:

    I have read the comments above and totally agree with everything said- eBay side with the Buyer. I have received negative feedbacks for not receiving parcels yet I post daily and most buyers are too lazy to check tracking number or because parcel is awaiting collection from Post Office and blame me because Postie didnt leave a calling card. I had one buyer who right on the 60th day left a negative to say they had a problem with the slippers- HELLO??? 2 months later. I phoned eBay and they said the slippers may have been brought as a gift and not used before 2 months- how ridiculous…eBay should have it that feedbacks up to 30 days not 60 days because even if sent international (apart from China as they are always slow to ship) most countries receive within 30 days. eBay also said the reason sellers cant leave Negative or neutral feedbacks as there was too many doing this in spite before BUT where is the fairness when buyers leave them against sellers. eBay really need to lift their act in many ways as so much is wrong especially as it is sellers where the money comes from the keep ebay owners rich, the fees do not come from buyers.
    My rant over

  4. Skymaster says:

    As both a buyer and a seller on ebay, I can tell you – In my 14 years buying and selling, bad buyers and bad sellers are just the way business is. If it is not on ebay, it will be somewhere else. Sometimes thankfully it is on the internet where they cannot slip and fall in your store – so be thankful there.

    The Sellers – I have found that about 95 percent of sellers are truly genuine and just looking to make some extra money. Some, however, do not care about the merchandise, incorrectly claim its condition, avoid showing flaws or describing flaws, pack awful, and literally do not care about feedback because they are not power sellers and just create a new account and move on.

    The Buyers – I have also found about 95 percent of buyers to be fair and reasonable with sellers. I have also had buyers that have been the most cruel cold-hearted people that I am glad I never see face to face. They are bad enough. Some buyers have waited until day 60 to leave negative because I had to block them further from buying because they always want a special deal. Some both you like you are running a garage sale. I have in some cases sent the item, sent the money back as well. Far too many know the ebay loop holes.

    As for Ebay – I WISH sellers could GRADE and provide feedback on Ebay. Holding ebay to the flat out ridiculous high standard that power sellers are held to. Ebay customer service Rarely helps – they listen (I think) but do nothing. I have had countless times where ebay customer service did nothing to my legitimate claims as both a seller and a buyer.

    Experiences as a Buyer – I have gotten packages EMPTY, that is correct, empty, where poor packaging caused the item to fall out or post office to take the item (not ghetto here either). I have had buyers demand refund and to keep their items or giving negative feedback or other extortion methods – about half of those are stupid enough to do it thankfully through the ebay message system so ebay CAN help me as a seller. I have seen it all and nothing, nothing surprises me.

    As for Ebay and Paypal for Sellers – Think of it like this – You do not have a physical store, but if you rented a space at a mall and had a customer upset – It would be like your landlord walking over to your cash drawer, opening it, and taking the money out to give it to your customer.

    Selling on Ebay helps ONLY 5 different groups – The Buyer, Ebay, Paypal, shipping supplier, and the post office. Very seldom does it help the seller and I am sure 99 percent leave the IRS and taxes out as well because I know way too many who open multiple paypal accounts to avoid the threshold as well as hide their location to avoid paying state sales tax.

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