Zune Software (2.5 to 3.x) conflicting with Adobe Illustrator CS2 and CS3

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5 Responses

  1. cbatybarr says:

    Yes! UGH! I’ve been suffering at the hand of Zune and AI CS3 for a long, long, time as well.

    I do not have my Zune software launching automatically so as long as I do not open it while I’m working in AI all is well. But when I forget I’ve had Zune open and I get burned by not being able to save Illustrator work, I curse them both! Sometimes, very loudly!

    I’ve learned to at least attempt to save my work as ‘save as a copy’ or ‘save as a template’. For some reason, sometimes it works, sometimes it doesn’t but I think most often I’ve ended up successfully saving a file in some way – at least I haven’t lost my work (grumble, grumble) but I have to restart my machine, then reopen the file and save it as I want to.

    I hate the conflict. I’ve ready many different solution ideas and I very much appreciate you having gathered and shared many of them here, and as of yet nothing has completely ended the problem for me. I have not tried turning off all layers yet… will try that one now.

    I’ll keep checking back and I’ll keep hoping!


  2. Albright says:

    Thanks for the great comment. I’m surprised there aren’t more angry posts on other forums about this huge issue between 2 mainstream softwares that has been around for almost 2 years.

    I find it interesting that you can still use Illustrator as long as you don’t run the Zune software. I did try turning all the Zune software processes I could find to “Manual” (in Control Panel, going to Administrative Tools, then Services, then finding all Zune related processes). For me, there must have been something still starting because the Illustrator problem still manifested and I was forced to use a completely different Windows installation for each software.

    Could you share the method you used to disable Zune from automatically starting? Thanks for the comment!

  3. Dave says:

    I have had similar problems. I have found the only way to avoid the problem is to restart and not open the Zune software. This is also affecting my pdf printer driver as well. There must be a .dll that is used by Zune that it won’t share with Adobe.

    I am glad to know that I am not crazy though!

  4. Albright says:

    Hi, thanks for posting!

    Yes it sounds like that’s the case and for some reason the software developers can’t (or won’t spend the time–more likely in my opinion!)

    It seems most people have your symptoms and can fix it by doing as you describe–not starting the Zune software. Unfortunately for me it doesn’t help

  1. July 1, 2009

    […] Please see my other article, also covering this subject (more focused on the Zune and Illustrator software conflict) here: Zune Software (2.5 to 3.x) conflicting with Adobe Illustrator CS2 and CS3 […]

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